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FAQ
Are your products suitable for outdoor environments?
Some of our products are suitable for outdoor use and come with the appropriate IP protection rating for the installation context. However, we recommend contacting us to ensure that your chosen product is suitable for outdoor use and to receive any suggestions for specific treatments.
How is the international shipping process handled?
We ship our products worldwide. International shipments are managed with reliable logistics partners and include insurance options to ensure your products arrive in perfect condition. Shipping costs and delivery times may vary depending on the destination, but we will do our best to provide you with an accurate quote.
What is your return and warranty policy?
As our products are handcrafted, they may feature small imperfections, which we consider unique marks of the manual crafting process. However, we are always available to assist our customers with any needs. We like to think of our products as being accompanied by a lifetime warranty, as we believe in the lasting value of our creations.