Our company is located in Florence, and we ship products both domestically and internationally, allowing you to enjoy our unique selection of gifts from anywhere.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options Like Klarna to ensure a smooth transaction process.

Yes, we regularly offer discounts and promotions. To stay updated, sign up for our newsletter. You may also come across seasonal sales and exclusive deals for our registered users.

To create an account, simply click on the “Account” button located at the top of the website. You’ll be asked to provide some basic information such as your name, email address, and password.

We primarily use high-quality brass and bronze sourced from certified Italian suppliers. Glass, crystal, and marble are strictly produced and processed in Tuscany.Our philosophy is rooted in the concept of slow interior design and Made in Italy, where each piece is crafted with care and attention, respecting the values of artisanal tradition and sustainability.

You can contact our technical support team by filling out the contact form on our website or emailing us directly at [email protected]. We aim to respond within 24-48 hours.

We specialize in both unique pieces and larger scale production. Every project is crafted with meticulous attention to detail, whether it's a single product or a more extensive supply. Whatever your needs may be, we guarantee artisanal quality at every stage of the process.

Some of our products are suitable for outdoor use and come with the appropriate IP protection rating for the installation context. However, we recommend contacting us to ensure that your chosen product is suitable for outdoor use and to receive any suggestions for specific treatments.

To maintain the natural beauty of our products, we recommend cleaning the surfaces only with a soft, dry cloth. Avoid using harsh cleaners, as they may damage the finish. For more details, please consult this link: Maintenance Instructions, or download the maintenance instructions directly.

Delivery times vary depending on your location and shipping method chosen at checkout. Typically, domestic orders take between 3-7 business days, while international shipping may take 7-14 business days.

Shipping rates depend on your location and the size of your order. You’ll be able to view the shipping cost during checkout before finalizing your purchase

We ship our products worldwide. International shipments are managed with reliable logistics partners and include insurance options to ensure your products arrive in perfect condition. Shipping costs and delivery times may vary depending on the destination, but we will do our best to provide you with an accurate quote.

To return a product, please visit our Returns page and follow the instructions. Ensure that the item is in its original condition and packaging. You may be responsible for return shipping unless the product is defective or incorrect.

Yes, we offer exchanges on most items. If you wish to exchange a product, please contact our customer service team within 14 days after receiving your order, and they will assist you with the process.

As our products are handcrafted, they may feature small imperfections, which we consider unique marks of the manual crafting process. However, we are always available to assist our customers with any needs. We like to think of our products as being accompanied by a lifetime warranty, as we believe in the lasting value of our creations.